# Why isn't the App Install QR Code scan working?

APP INSTALL QR CODES ARE USED IN INVITE EMAILS TO MAKE APP INSTALL AN EASY
PROCESS WHEN VIEWING THE INVITE EMAIL ON A COMPUTER

If you are trying to scan the App Install QR code with your mobile device and
it’s not being recognised, there can be multiple reasons why it isn’t working.

Possible Issue

Suggested Resolution

Your phone camera app doesn’t support native scanning of QR codes

 

 * try installing a dedicated QR Code scanning app. There are lots of free ones
   listed on the app store. Just do a search.

 

You don’t have a QR code scanner app installed

 

 * try installing a dedicated QR Code scanning app. There are lots of free ones
   listed on the app store. Just do a search.

 

You may be using an incorrect QR code scanning technique

 

 * take a look at this Apple guide on how to scan QR codes
   [https://support.apple.com/en-au/HT208843]

 * take a look at step 2 in this Android guide on how to scan QR codes
   [https://support.google.com/accounts/answer/9283368?co=GENIE.Platform%3DAndroid&hl=en#9283520:~:text=Step%202%3A%20Scan%20the%20QR%20code,try%20to%20sign%20in%20another%20way.]

 

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