# What happens if I get a new mobile device?

IT'S OK IF YOU GET A NEW MOBILE DEVICE, YOU CAN INSTALL THE APP ON YOUR NEW
PHONE, SIGN-IN AND KEEP WORKING THROUGH YOUR ACTIVE SERIES

If you get a new mobile device or need to swap to another device, e.g. from a
personal phone to a work phone, it's not a problem.

▶️ Simply sign-out
[https://support.forgetmenot.chat/how-can-i-sign-out-from-the-app?hsLang=en] on
your old device, then install the app
[https://support.forgetmenot.chat/install-the-app?hsLang=en] on your new device.
Sign in with the same email and password you used on your old phone and all your
Series and settings will be there in your new phone.

 



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⚠️ It's important to sign-out
[https://support.forgetmenot.chat/how-can-i-sign-out-from-the-app?hsLang=en] on
your old device so the notification system doesn't get confused where to send
notifications. If you are signed in on multiple devices, notifications may not
make it through to the right phone.

✅ It's ok if you don't know the password you can either reset your password
[https://support.forgetmenot.chat/how-can-i-reset-my-app-password?hsLang=en] or
sign in using a magic link
[https://support.forgetmenot.chat/sign-in-using-a-magic-link?hsLang=en]

 

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