# What happens when my Magic Link is corrupt?

CORRUPT MAGIC LINKS ARE CAUSED BY EMAIL SECURITY SYSTEMS AND CAN BE FIXED IN A
NUMBER OF WAYS

Magic Links are sent to allow you to sign in to the FMN App, some company email
security systems rewrite the links to protect the company from malicious
content. This rewrite can corrupt our Magic Links which means you can't sign in
to the FMN App.

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▶️ You can sign in using an email and password
[https://support.forgetmenot.chat/sign-in-using-a-password?hsLang=en] instead,
just select I need a new password
[https://support.forgetmenot.chat/how-can-i-reset-my-app-password?hsLang=en] and
you will be sent one.

✅ You can also ask your IT department to whitelist our domains

 

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