# Why are YouTube videos not playing?

ALL VIDEOS ARE PUBLISHED THROUGH YOUTUBE AND WILL AUTOMATICALLY OPEN AND START
PLAYING WHEN SELECTED

If a video is not working there may be a number of reasons why.

Possible Issue

Suggested Resolution

network connection problems

 

 * Check you have a connection to the internet either via WiFi or mobile data 

 * If you don’t have access to an internet service, contact your Manager to
   resolve

 

video play connection issue

 

 * Tap back to close the Question Series, then open again and try playing the
   video clip again

 

organisation blocks YouTube

 

 * Some organisations may have blocked YouTube, try accessing another YouTube
   video on your phone to check if that is working otherwise contact your
   Manager to resolve

 

issue with the YouTube service

 

 * Try and open this demo YouTube video
   [https://www.youtube.com/watch?v=ucZl6vQ_8Uo] from your mobile device and
   make sure it plays.

 * If it doesn’t play then the YouTube Service may be down, check with your
   Manager to resolve

 

 

✅ You don’t need the YouTube app installed on your phone, Forget Me Not comes
with a built-in YouTube player.

 

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