# Why are password reset emails being quarantined?

LEARN WHY SOMETIMES FORGET ME NOT® EMAILS CAN BE QUARANTINED BY COMPANY EMAIL
SYSTEMS

Sometimes our emails can get quarantined by company email systems  due to false
positives and they need to be released to ensure further emails can be
delivered.

You may receive a quarantined message notification as shown in the example
below.



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To release the emails from quarantine, follow the instructions provided in the
email:

 1. Review message
 2. Request release

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✅ If you continue to get quarantined emails, contact your IT team to resolve the
issue with the email system

 

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