# Why is my social login not working?

LEARN WHY YOUR SOCIAL LOGIN MIGHT NOT BE WORKING WHEN USED TO SIGN IN TO FORGET
ME NOT®.

Forget Me Not® provides the ability to login using social accounts
[https://support.forgetmenot.chat/about-social-logins?hsLang=en] to make signing
in easier, however there are some conditions that can prevent it from working.

⚠️Some social account logins may not be supported on all devices or may be
restricted by your organisation

 

Reason  Resolution  Notes 

You are trying to sign in and get an error "We couldn't find your account".

This means your social account is not using the same email as your registered
Forget Me Not account.

Refer to Rules relating to work or social login below

 
 * Ask your administrator to update your Forget Me Not® account to match your
   social account email
 * Select Add another account at the social login options and use a matching
   account

  Email is used for the main notifications and so ensure you have access to this
email account on your preferred device. 

You are trying to sign in with a different social account that was previously
linked  Once your social account is linked, always ensure you sign-in with the
same account   Even if your other social account uses the same email as the
linked account it will not sign you in. 

You don't have an existing  account registered with Forget Me Not®  Contact your
administrator to check if you have an account setup 

Only registered users can access Forget Me Not® and your organisation will need
to create an account for you.

Contact FMN Support
[https://support.forgetmenot.chat/how-to-contact-the-fmn-support-team?hsLang=en]
for assistance

 

You are trying to sign in and get an error "An account already exists with the
same email address but different sign-in credentials"  Try signing in using one
of the other social login options. 

You have previously signed in using a different social sign on account which has
been registered by the system.

 

 


RULES RELATING TO SOCIAL LOGIN

Your social account must be using the same email as registered for your Forget
Me Not® account to be able to use them for login. If they don't match, then you
can only login with email and password
[https://support.forgetmenot.chat/sign-in-using-a-password?hsLang=en].

Example scenarios are shown and are based on the email matching rules, an
indication if the social login will work ☑️ or won't work ⛔ is provided.


☑️ SCENARIOS WHERE SOCIAL LOGINS WILL WORK

GOOGLE ACCOUNT MATCHES THE FORGET ME NOT® REGISTERED EMAIL

For example

 * [email protected] [/cdn-cgi/l/email-protection] is used for Forget Me Not®
   and Google accounts
 * [email protected] [/cdn-cgi/l/email-protection] is used for Forget Me Not®
   and Google accounts

APPLE ID MATCHES THE FORGET ME NOT® REGISTERED EMAIL

For example

 * [email protected] [/cdn-cgi/l/email-protection] is used for Forget Me Not®
   and Apple ID accounts
 * [email protected] [/cdn-cgi/l/email-protection] is used for Forget Me Not®
   and Apple ID accounts

MICROSOFT ACCOUNT MATCHES THE FORGET ME NOT® REGISTERED EMAIL

 * For example [email protected] [/cdn-cgi/l/email-protection] is used for
   Forget Me Not® and Microsoft accounts
 * For example [email protected] [/cdn-cgi/l/email-protection] is used for
   Forget Me Not® and Microsoft accounts


⛔ SCENARIOS WHERE SOCIAL LOGINS WON'T WORK

For example [email protected] [/cdn-cgi/l/email-protection] is used for Forget
Me Not® and the following emails are used for various social accounts

 * Google - [email protected] [/cdn-cgi/l/email-protection]
 * Apple - [email protected] [/cdn-cgi/l/email-protection]

For example [email protected] [/cdn-cgi/l/email-protection] is used for Forget
Me Not® and the following emails are used for various work / social accounts

 * Microsoft - [email protected] [/cdn-cgi/l/email-protection]
 * Apple - [email protected] [/cdn-cgi/l/email-protection]

For example [email protected] [/cdn-cgi/l/email-protection] is used for Forget
Me Not® and the following emails are used for various work / social accounts

 * Microsoft - [email protected] [/cdn-cgi/l/email-protection]
 * Google [email protected] [/cdn-cgi/l/email-protection]

 

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