# Why hasn't my email arrived in my inbox?

LEARN THAT THERE ARE A NUMBER OF REASONS WHY A FORGET ME NOT® EMAIL MAY NOT
ARRIVE IN YOUR INBOX.

Try these troubleshooting steps first before contacting support
[https://support.forgetmenot.chat/how-to-contact-the-fmn-support-team?hsLang=en]
or your Company Manager for assistance.

https://support.forgetmenot.chat/hubfs/image-png-May-31-2023-03-56-14-1063-AM.png?hsLang=en

 * Wait 10 mins, sometimes emails need some time to arrive through company
   security systems.
 * Check your spam / junk folder - sometimes new senders get marked as spam (if
   the email is in spam then make sure you mark as not spam and move to the
   inbox to ensure all links will function correctly)
 * Check that you haven't marked [email protected] [/cdn-cgi/l/email-protection]
   emails as spam
   [https://support.microsoft.com/en-au/office/label-a-message-as-junk-or-not-junk-44d9bad9-c8e2-479f-8344-8549bb65019d#:~:text=Label%20a%20message%20as%20%22Not%20Junk%22]
   or set as a blocked sender
   [https://support.microsoft.com/en-us/office/block-senders-or-unblock-senders-in-outlook-on-the-web-9bf812d4-6995-4d19-901a-76d6e26939b0#:~:text=If%20you%20want%20to%20remove%20someone%20from%20the%20blocked%20senders%20list%2C%20follow%20the%20instructions%20below.]
   in your email client. If you have done this our email won't get through
 * Check with your IT department that emails from [email protected]
   [/cdn-cgi/l/email-protection] are not blocked or have been quarantined. Ask
   others in your organisation if they got an email from Forget Me Not
   * If they did then the issue might be isolated to your email
   * If they didn't and multiple people are reporting no emails, then it's most
     likely a IT configuration that's blocking all of our emails. Let them know
     so they can investigate
 * Check with your manager that the email address used for enrolment has been
   entered correctly
 * If you entered your email in the password reset field:
   * check the address you’ve entered is correct and try again
   * check if you are using an alias email address (alias addresses are written
     a different way to your normal address e.g. [email protected]
     [/cdn-cgi/l/email-protection] instead of [email protected]
     [/cdn-cgi/l/email-protection]), if it is then request the link again with
     that alias
   * check that you are entering the email address that was used during
     enrolment. Was it your work email or your personal email address?

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⚠️ If you still don't receive an email after trying all the tips or you have
forgotten which email you signed up with, contact support
[https://support.forgetmenot.chat/how-to-contact-the-fmn-support-team?hsLang=en]
or your IT Department for further assistance

 

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